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Is there anything to note when using it?
Please switch on the machine after warming it up before using it. Clean the product after use. Please refer to the instruction manual for details.
Why does no water come out despite pressing the coffee making button?
1. Please follow the user manual for first use cycle
2. Water tank lacks water or placed improperly, please fill proper water and remove reinstall
3. Coffee powder incorrect particle size. Please add the proper amount and thickness of coffee powder
Any tips for making milk froth?
1. Use cold whole milk.
2. Don't insert the steam wand deep into the milk. For best foaming results, insert the steam wand into the milk and blow just to the surface.
3. Hold the steam wand at 30-60° to the surface of the milk.
Machine preheating mode
Machine power on. Turn the knob to preheat and cool down status. Press the screen power button, all indicator lights start flashing, the machine is in preheat mode. Wait about 35 seconds for the lights stop flashing, indicate preheating is complete.
Every Chef Toys is committed to providing a seamless shipping experience for our customers. Our shipping policy is designed to ensure that your orders are processed efficiently and delivered in a timely manner.
We aim to process all orders within a timeframe of 24 to 72 hours. This processing period allows us to ensure that each item is carefully packaged and prepared for shipment. Once your order has been processed, it will be shipped to your designated address.
Delivery times may vary based on your location. Typically, you can expect your package to arrive within 6 to 15 days after it has been shipped. This timeframe accounts for various factors, including the shipping method selected and the distance to your delivery address.
In the event that you need to make a return, our dedicated support team is available to assist you promptly. We prioritize customer satisfaction and strive to ensure that your return experience is hassle-free.
For any inquiries regarding shipping or to track your order, please do not hesitate to contact our support team. We are here to help you with any questions or concerns you may have regarding your order's shipping status.
The return policy for Every Chef Toys is designed to ensure customer satisfaction while maintaining a fair and efficient process for both the merchant and the customer. Understanding the specifics of this policy is crucial for a seamless return experience.
Every Chef Toys offers a 30-day return window, allowing customers to request a return within 30 days of receiving their item. To qualify for a return, the item must be in its original condition, unworn or unused, with all tags attached and in the original packaging. Additionally, customers are required to provide a receipt or proof of purchase to initiate the return process.
To start a return, customers should contact Every Chef Toys via email. Upon acceptance of the return request, a return shipping label and instructions will be provided to facilitate the return process. It is important to note that items sent back without prior authorization will not be accepted.
In cases where items are received defective, damaged, or incorrect, customers are encouraged to inspect their orders immediately upon receipt and report any issues promptly. This allows the merchant to evaluate the situation and take appropriate corrective actions.
There are specific exceptions to the return policy. Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. Customers should reach out to the merchant if there are any questions regarding the return eligibility of specific items.
For exchanges, the most efficient method is to return the unwanted item and, once the return is accepted, make a separate purchase for the desired item. This ensures that customers receive the correct product in a timely manner.
For customers located in the European Union, there is a 14-day cooling-off period. This allows for the cancellation or return of an order for any reason within 14 days of receipt, provided the item is in its original condition, unworn or unused, with tags attached and in the original packaging.
Refunds will be processed once the returned item has been received and inspected. Customers will be notified of the approval status of their refund. If approved, refunds will be issued to the original payment method within 10 business days. It is important to note that processing times may vary depending on the customer's bank or credit card company.
In summary, the return policy of Every Chef Toys is structured to provide a clear and efficient process for customers, ensuring that they can shop with confidence while maintaining the integrity of the merchant's operations.
